Next Generation Operations
Strategy
that serves
Your clients. Your Business. Your Life.
You have built an amazing business. Your customers love you and you have become known for the amazing experience you deliver. But while your business is doing well, you are struggling. You simply cannot keep burning the oil at both ends. Your personal tank is on empty and now you fear your customer satisfaction, employee happiness and even your own sanity is beginning to wane.
You are not alone. Despite how you currently feel, your business (and you) can survive and even thrive. Let us help you reclaim your business and your life. It’s Time.
What we do
Strategic Planning/Mapping
With our trademarked process, we inquire about your company’s strategy through the lens of seven strategic objectives. Once this is done, Next Generation Operations will create a custom strategic plan providing you clarity, direction and realistic steps to actually meet your goals.
Human Resources
Businesses know to track and measure their financials but not many track their employees. Allow us to help set your employees up for success and ensure that your company becomes “the place to be” ensuring a quality team to support your business.
Project Management
Allow us to lead projects as a strategic partner through effective communication with stakeholders and team members. We deliver successful projects through gathering requirements, managing the budget, testing milestones, and mitigating those risks that will pop up.
Operation Optimization
When we define your client journey, we see a glimpse of their motivations, roadblocks, continued pain points, and successes. This is crucial not only to keep your clientele happy and revenue high, but also to ensure that your business strategy is not misguided.
Key Performance Indicators (KPIs)
KPIs help give overall views of of the health of your business. They allow your team to know when you’ve met the mark or fallen short. And if the right ones are follow, they allow you, the CEO, to know when your business is on the right track or needs an adjustment before the fire happens.
Client Journey
When we define your client journey, we see a glimpse of their motivations, roadblocks, continued pain points, and successes. This is crucial not only to keep your clientele happy and revenue high, but also to ensure that your business strategy is not misguided.
Day to Day Administrative Tasks
A virtual assistant will provide you more time and freedom. Our virtual assistants will handle your day to day tasks or even the implementation of work strategies.
This will allow you to work on more CEO aligned tasks such as strategy, developing deeper relations with your customers or even using the time for your family or self-care (Yes, that is a CEO aligned task).
Director of Operations
As your business grows, the needs of the business grow with it. Once you have hit 6 figures in revenue, begin to build your team, or have hit an income ceiling it is time to bring in a DOO. If not, the business will stall and the CEO’s personal life will begin to deteriorate.
Consulting
Our strategy consultants collaborate with CEOs and top-level executives to assess an organization’s needs and make informed decisions. We step into complex situations and help develop coherent plans of action that will guide your company to meet defined goals.
Strategic Mapping
With this trademarked process, we inquire about your company through seven strategic objectives. We will custom-build your strategic plan during our strategy sessions using proven techniques, powerful tools, and interactive processes.
Virtual Assistance
Our virtual assistants will handle your day to day tasks or implement consultants’ suggestions. This will allow you to work on more CEO aligned tasks such as strategy, developing deeper relations with your customers or even using the time for your family or self-care (Yes, that is a CEO aligned task).
About Us
No one enters the professional world with the expectation that the business will impact their personal and family life negatively long term. But this is often exactly what happens.
The decline in health and family life that comes with starting a business isn’t something every CEO needs to endure. However, if not considered and boundaries, strategy and systems are not put in place, our hopes and aspirations turn into our worst fears.
Our founder, has witnessed this first hand herself, with her Papa paying the ultimate price of his life, due to a lack of business foundations, boundaries, proper team and systems.
This leaves she and our company with a passion most business professionals lack. You will not hear any fancy words or be stuck in stiff meetings with us. We come from a diverse background and are here because we are truly passionate about businesses serving their not only their clients but their employees, teams and owners as well.
Why work with us?
I can say nothing but good things about Maggie and NGO. Maggie is as capable as she is pleasant to deal with. I look forward to meeting with her each week. It’s great knowing that projects will get done and done right. She is an essential member of my team.
In addition, since Maggie’s hires started last week, the firm bloomed to life! Even though we are in the dark days of winter, the office couldn’t be brighter! Everybody is so positive, punctual, and super competent. Pinch me, I must be dreaming. You had everything to do with it. I am so grateful.
HIGHLY recommend Margarette! She was easy to work with and communication was stellar. She was able to create a custom set up for my clients to book through my site which has been a lifesaver and is saving me so much time.
I’ve been working with Maggie for about 6 months. In that time, my admin has been cleaned up, processes and procedures put in place, and things are running a lot more smoothly. To me, as a business owner, I’m speaking with more people, building and cultivating relationships better AND making more money. My income is up by at least 30% in the time I’ve been working with Maggie. I have nothing but positive things to say about how she keeps me accountable to my schedule and my commitments. I haven’t “misplaced” a single request for help since she started working with me. If you are in need of help, they are THE place to go.
Strategic tidbits
Pros and Cons to Outsourcing Business Management
Although outsourcing business management is not new, it is still not often considered by businesses. When outsourcing business management you are choosing to allow a third party person or organization to come alongside you and meet your needs in various different...
It May Be Time to Raise Your Rate
Have you been wondering if you should raise your rates? Aside from time passing, there are specific signs to look for. Below we have listed three of the most common signs it is time to increase your rates and your profit. All of Your Quotes are Being Accepted...
Strategic Planning Struggles in the New Year. You Can Still Achieve It All.
Oftentimes, just after the new year, business owners find themselves stressed and overwhelmed rather than filled with the excitement they anticipated. They set goals in the last quarter and already have concerns about achieving them a month into the new year. This...
Get In Touch
Get In Touch
Address
1200 S 10th St
Lillington NC 27546
Phone
(919) 822 – 2678